RwendoPrivacy Policy →

Rwendo Terms of Service

Effective Date: 1 May 2026 Last Updated: 1 May 2026 Version: 1.0

IMPORTANT — PLEASE READ CAREFULLY

These Terms of Service ("Terms") govern your access to and use of the Rwendo mobile application and related services. By creating an account or using Rwendo, you enter into a legally binding agreement with us. If you do not agree to these Terms in full, you must not use Rwendo.

These Terms contain critical provisions including:

1. WHO WE ARE

Rwendo ("we", "us", "our", "Rwendo") is a language learning and AI companion service operated as a sole trader based in Australia.

Contact: legal@rwendo.app

2. ACCEPTANCE OF TERMS

2.1 Agreement

By downloading the Rwendo App, creating an account, or using any Rwendo service, you confirm that you:

2.2 Updates to Terms

We may modify these Terms at any time. We will notify you of material changes via in-app notification and/or email at least 14 days before changes take effect. Your continued use after changes take effect constitutes acceptance. If you do not accept changes, you must stop using Rwendo and delete your account.

2.3 Additional Terms

Specific features may be subject to additional terms presented within the App. Those additional terms are incorporated into these Terms by reference.

3. ELIGIBILITY

3.1 Age Requirements

3.2 Parental Consent for Under-18 Users

If you are under 18, your parent or legal guardian must:

By allowing a minor to use Rwendo, the parent or guardian accepts these Terms and takes full responsibility for that minor's use.

3.3 Geographic Restrictions

Rwendo is available globally. You are responsible for ensuring your use of Rwendo complies with laws in your jurisdiction. If using Rwendo is prohibited in your jurisdiction, you must not use it.

3.4 Capacity

You represent that you have the legal capacity to enter into binding contracts. If you are acting on behalf of a business or organisation, you represent that you have authority to bind that entity to these Terms.

4. ACCOUNT REGISTRATION

4.1 Account Creation

To use most features of Rwendo, you must create an account. You agree to:

4.2 Account Responsibility

You are solely responsible for:

We are not liable for losses resulting from unauthorised use of your account where you have failed to take reasonable security precautions.

4.3 One Account Per Person

You may not create multiple accounts. If we detect duplicate accounts, we may merge or terminate them at our discretion.

4.4 Account Suspension and Termination

We may suspend or terminate your account at any time if you violate these Terms, with or without notice. We may also suspend accounts for inactivity exceeding 24 months. You may delete your account at any time via Settings → Account → Delete Account.

5. THE RWENDO SERVICE

5.1 What Rwendo Provides

Rwendo is a platform that provides:

5.2 Service Availability

We aim to maintain continuous service availability but do not guarantee it. The service may be unavailable due to:

We are not liable for service interruptions or unavailability. No refunds are issued solely due to service downtime unless downtime is prolonged and material (defined as more than 72 continuous hours in a calendar month).

5.3 Service Changes

We reserve the right to:

Continued use after service changes constitutes acceptance of those changes.

5.4 Beta Features

Features marked as "beta", "experimental", or "coming soon" are provided without warranty. Beta features may be unstable, incomplete, or discontinued at any time.

6. SUBSCRIPTIONS AND PAYMENTS

6.1 Free Tier

A free tier is available with limited features as described in the App. We may change what is included in the free tier at any time.

6.2 Paid Subscriptions

Paid subscriptions provide access to additional features as described at the point of purchase. Subscription pricing, features, and billing frequency are displayed in the App before purchase.

6.3 Billing

6.4 Free Trials

Where a free trial is offered:

6.5 Price Changes

We may change subscription prices with at least 30 days notice via email and/or in-app notification. Continued use of the subscription after the price change takes effect constitutes acceptance of the new price.

6.6 Cancellation

6.7 Refunds

Refunds are handled by Apple or Google in accordance with their policies. We do not issue direct refunds except where required by applicable law (including Australian Consumer Law for major failures).

6.8 Failed Payments

If a payment fails, we will attempt to collect payment. If payment cannot be collected, access to paid features may be suspended until payment is made.

7. ARTIFICIAL INTELLIGENCE — CRITICAL DISCLAIMER

READ THIS SECTION CAREFULLY. IT SIGNIFICANTLY LIMITS YOUR RIGHTS.

7.1 Nature of AI Responses

Rwen is powered by Anthropic's Claude, a third-party large language model AI. Rwen is not a human. AI-generated responses:

7.2 Not Professional Advice

Rwen does not provide, and must not be relied upon as a substitute for:

7.3 No Warranty on AI Accuracy

WE MAKE NO WARRANTY, EXPRESS OR IMPLIED, REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, SUITABILITY, OR AVAILABILITY OF AI-GENERATED CONTENT. You use AI-generated content entirely at your own risk.

7.4 Emotional AI — Companion Feature Disclaimer

The Rwen AI Companion is designed to simulate friendly, supportive conversation. You acknowledge and agree that:

Mental Health Resources:

7.5 Third-Party AI Dependency

Rwen's responses depend on Anthropic's Claude API. We are not responsible for:

8. ACCEPTABLE USE

8.1 You May Not Use Rwendo To:

8.2 Content You Submit

By submitting any content to Rwendo (including messages, profile information, and audio), you:

8.3 Consequences of Violations

Violations of this Section may result in:

9. INTELLECTUAL PROPERTY

9.1 Rwendo's IP

All content, features, and functionality of Rwendo — including but not limited to the curriculum, lesson content, Rwen's character and design, app code, branding, and AI configuration — are owned by Rwendo and protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any Rwendo content without our prior written consent.

9.2 Your Content

You retain ownership of content you create and submit (e.g., your conversations, exercises). By using Rwendo, you grant us a limited licence to process your content to provide the service.

9.3 Feedback

If you provide feedback, suggestions, or ideas about Rwendo, you grant us an irrevocable, perpetual, worldwide, royalty-free licence to use, adapt, and implement that feedback without compensation to you.

9.4 Third-Party IP

The Rwendo App incorporates third-party software and services under their respective licences. Claude is Anthropic's product. Rwen's voice is ElevenLabs' product. We have the right to use these in providing our service; you do not acquire any rights to third-party IP through using Rwendo.

10. PRIVACY

Your use of Rwendo is subject to our Privacy Policy, incorporated into these Terms by reference. By using Rwendo, you agree to our Privacy Policy. Please read it carefully.

11. THIRD-PARTY LINKS AND SERVICES

The Rwendo App may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of third-party sites. Your use of third-party services is at your own risk and subject to their terms.

12. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

THE RWENDO APP AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

WE DO NOT WARRANT THAT USE OF RWENDO WILL RESULT IN LANGUAGE PROFICIENCY, SKILL IMPROVEMENT, OR ANY OTHER OUTCOME.

Nothing in these Terms excludes guarantees or warranties implied by law that cannot lawfully be excluded, including guarantees under Australian Consumer Law.

13. LIMITATION OF LIABILITY

READ THIS SECTION CAREFULLY. IT STRICTLY LIMITS WHAT YOU CAN CLAIM FROM US.

13.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RWENDO, ITS OPERATORS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY:

These exclusions apply even if we have been advised of the possibility of such damages and even if any limited remedy fails of its essential purpose.

13.2 Cap on Liability

IN JURISDICTIONS WHERE SOME LIABILITY CANNOT BE EXCLUDED, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO RWENDO SHALL NOT EXCEED:

(a) AUD $100; OR (b) The total amount you paid to Rwendo in the 12 months immediately preceding the event giving rise to the claim

Whichever is greater.

13.3 Essential Basis

You acknowledge that the limitations in this Section are an essential basis of the agreement between you and Rwendo, and that Rwendo would not provide the service on these terms without them.

13.4 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any right or guarantee you may have under Australian Consumer Law that cannot be lawfully excluded. Where Australian Consumer Law applies, our liability for failure of a major guarantee is limited to re-supplying the service or the cost of having it re-supplied.

14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Rwendo, its operators, directors, employees, agents, and service providers from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

We reserve the right to assume exclusive control of any matter subject to indemnification by you, in which case you agree to cooperate with our defence.

15. DISPUTE RESOLUTION AND ARBITRATION

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

15.1 Informal Resolution First

Before initiating any formal dispute process, you agree to first contact us at legal@rwendo.app and attempt to resolve the dispute informally for at least 30 days.

15.2 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or Rwendo (including questions of arbitrability) shall be resolved by binding arbitration rather than in court, except as set out in Section 15.5.

Arbitration shall be conducted:

The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

15.3 Costs of Arbitration

Each party bears its own legal costs. Arbitration fees are split equally unless the arbitrator determines otherwise.

15.4 Class Action Waiver

YOU WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN ANY CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING AGAINST RWENDO.

You may only bring claims in your individual capacity. If this class action waiver is found unenforceable for any reason, Section 15.2 (arbitration) does not apply to that claim, and any class action must be brought in court.

15.5 Exceptions to Arbitration

The following may be pursued in court without arbitration:

15.6 Governing Law

These Terms are governed by the laws of Victoria, Australia, without regard to conflict of law principles. To the extent court proceedings are permitted, you consent to exclusive jurisdiction of the courts of Victoria, Australia.

16. FORCE MAJEURE

We are not liable for any failure or delay in performance of our obligations due to events beyond our reasonable control, including but not limited to:

17. TERMINATION

17.1 By You

You may terminate your account at any time by deleting your account via Settings → Account → Delete Account. Upon deletion, your data will be handled per our Privacy Policy.

17.2 By Us

We may terminate or suspend your account at any time, with or without cause and with or without notice. Causes include but are not limited to:

17.3 Effect of Termination

Upon termination:

17.4 Cessation of Service

If Rwendo ceases to operate:

18. NOTICES

We may provide notices via:

You may provide notices to us via email to legal@rwendo.app. Notices are effective upon receipt.

19. GENERAL PROVISIONS

19.1 Entire Agreement

These Terms, together with the Privacy Policy and any additional terms for specific features, constitute the entire agreement between you and Rwendo regarding the service and supersede all prior agreements.

19.2 Severability

If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.

19.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.

19.4 Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations to a successor entity without your consent.

19.5 No Third-Party Beneficiaries

These Terms do not confer any rights on third parties.

19.6 Language

These Terms are written in English. Any translation is provided for convenience only; in the event of conflict, the English version controls.

19.7 Independent Contractor

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Rwendo.

20. CONTACT

For legal matters: legal@rwendo.app For privacy matters: privacy@rwendo.app For support: support@rwendo.app

These Terms of Service were last reviewed on 1 May 2026.

⚠️ These Terms contain an arbitration clause and class action waiver in Section 15. Please review Section 15 carefully before using Rwendo.